Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at carpytrader@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at carpytrader@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at carpytrader@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at carpytrader@gmail.com. Please note that returns will need to be sent to the following address: WH2 Block D, Left Wing, Freeway Industrial Park, 24 Pomona Rd, Kempton Park, Johannesburg, 1459, South Africa

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at carpytrader@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at carpytrader@gmail.com.

Eligibility for Refunds

  1. Damaged or Defective Items:
    If your item arrives damaged or defective, please notify us within 14 days of delivery. We will arrange for a replacement or issue a refund.

  2. Incorrect Items:
    If you receive the wrong item, please contact us within 7 days of delivery. We will correct the issue promptly.

  3. Change of Mind:
    We accept returns for unused and unopened items within 30 days of purchase. The item must be in its original condition and packaging to qualify for a refund.

Non-Refundable Items

  • Clearance or sale items, unless faulty.
  • Items that show signs of use or damage caused by improper handling.

Refund Process

  1. Contact Us:
    Email our customer service team at carpytrader@gmail.com with your order number, details of the issue, and supporting photos if applicable.

  2. Return Authorization:
    If your refund request is approved, you will receive a Return Authorization (RA) number and instructions on how to send the item back.

  3. Shipping Costs:

    • For damaged or incorrect items, we cover return shipping.
    • For change-of-mind returns, the customer is responsible for return shipping costs.

  4. Processing Time:
    Refunds are processed within 5–7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

Exchanges

We offer exchanges for eligible items. Follow the same steps as outlined in the refund process to initiate an exchange.

Contact Us

If you have any questions or need further assistance, don’t hesitate to reach out to our team at carpytrader@gmail.com.

Thank you for choosing Carpy Trader!